Privacy Policy

Last updated: September 23, 2026

The Football Vault operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

The Football Vault is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose and otherwise process your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable person.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, telephone number and email address.

• Payment and transaction information, including payment method, payment confirmation, transaction details and other information required to process your purchase. Payment information may also be collected and processed directly by Shopify and/or our payment service providers.

• Account information, where customer accounts are available, including account details, preferences and settings.

• Shopping and transaction information, including products you view, place in your cart or purchase, as well as information relating to returns, exchanges or cancellations.

• Communications with us, including information you provide when contacting us with a question, request or customer support enquiry.

• Device information, including information about your device, browser, network connection, IP address and other online identifiers.

• Usage information, including information about how and when you access, browse and interact with our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create or use an account where available, communicate with us or otherwise provide information to us.

• Automatically through the Services, including through your device, browser, cookies and similar technologies when you visit or use our website.

• From our service providers, including Shopify, payment processors, delivery providers and other companies that help us operate our business.

• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information where necessary to provide our Services and fulfil our obligations to you. This may include:

• Processing and fulfilling orders.

• Processing payments.

• Arranging shipping and delivery.

• Processing returns, exchanges and cancellations where applicable.

• Managing customer accounts where available.

• Remembering preferences and products you may be interested in.

• Providing customer support.

• Improving and personalising your shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to display advertisements relating to our products.

Where consent is required by law, we will obtain your consent before using your information for these purposes. You may withdraw your consent or unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience, protect our website and Services, and detect, investigate or prevent fraudulent, illegal, malicious or otherwise unauthorised activity.

Communicating With You

We use personal information to communicate with you about your orders, enquiries, customer support requests and other matters relating to our Services and our business relationship with you.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, regulations, tax and accounting obligations, lawful requests from public authorities, legal proceedings or to establish, exercise or defend legal claims.

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or other applicable European data protection laws apply, we process your personal information under one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide products or Services you have requested, including processing orders, payments, deliveries and returns.

• Legal obligation: where processing is necessary for us to comply with applicable legal, tax, accounting or regulatory requirements.

• Legitimate interests: where processing is necessary for our legitimate business interests, such as protecting our Services, preventing fraud, providing customer support and improving our business, provided those interests are not overridden by your fundamental rights and freedoms.

• Consent: where we have asked for and received your consent, including for certain marketing, advertising or cookie-related activities where consent is required. You may withdraw your consent at any time.

The legal basis that applies will depend on the specific purpose for which your personal information is being processed.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary for legitimate business purposes and in accordance with applicable law.

This may include:

• Shopify, which provides the ecommerce platform used to operate our online store.

• Payment service providers that process transactions.

• Shipping and delivery providers that enable us to fulfil and deliver orders.

• Technology and service providers that provide services such as website hosting, analytics, security, cloud storage and customer support.

• Marketing and advertising partners, where applicable and permitted by law.

• Government bodies, regulators, law enforcement authorities or other parties where disclosure is required by law or necessary to protect our legal rights.

• Parties involved in a business transaction, such as a sale, transfer, restructuring or similar transaction involving all or part of our business.

We may also disclose information where you specifically request, direct or consent to the disclosure.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including parties located in countries outside the country in which you reside.

Where applicable, Shopify may also process information about your interactions with our store, other merchants and Shopify in order to provide enhanced services, including personalised shopping experiences, analytics and advertising features.

In certain circumstances, Shopify acts as an independent controller of personal information and is responsible for its processing of that information.

You can learn more about how Shopify processes personal information by reviewing the Shopify Consumer Privacy Policy.

You can also use the Shopify Privacy Portal to learn about and exercise applicable privacy choices relating to information processed by Shopify.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve our Services and, where applicable, provide advertising and marketing.

Where required by applicable law, non-essential cookies and similar technologies will only be used after you have provided the appropriate consent.

You may be able to manage your cookie preferences through the cookie or privacy controls displayed on our website.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by us, you should review that third party's privacy policy, security practices and terms.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or services.

The inclusion of a third-party link on our website does not necessarily imply endorsement of that third party or its content.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children in circumstances where such collection would not be permitted under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us using the details provided below.

Security of Your Information

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The period for which we retain information may depend on factors such as:

• Whether the information is required to fulfil or manage an order.

• Whether we need it to provide customer support.

• Applicable tax, accounting and record-keeping requirements.

• The need to prevent fraud or protect our legal rights.

• The need to resolve disputes or enforce agreements.

When personal information is no longer required, we will delete, anonymise or otherwise handle it in accordance with applicable law.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including:

• Right of access: You may request information about the personal information we hold about you and request a copy of that information.

• Right to rectification: You may request correction of inaccurate or incomplete personal information.

• Right to erasure: In certain circumstances, you may request deletion of your personal information.

• Right to restriction: In certain circumstances, you may request that we restrict how your personal information is processed.

• Right to object: You may have the right to object to certain processing of your personal information, including certain processing based on legitimate interests and direct marketing.

• Right to data portability: In certain circumstances, you may request a copy of personal information you have provided to us in a structured, commonly used and machine-readable format or request that it be transferred to another organisation where technically feasible.

• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

• Marketing preferences: You may unsubscribe from promotional emails using the unsubscribe option included in those communications. Even if you unsubscribe from marketing, we may still send you non-promotional communications relating to your orders, account or other transactions.

You may exercise applicable rights by contacting us at info@thefootballvaultcy.com.

We may need to verify your identity before responding to certain requests. We will respond within the timeframes required by applicable law.

You may also have privacy rights relating directly to personal information processed by Shopify. Please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal for further information.

Complaints

If you have concerns or complaints about how we process your personal information, we encourage you to contact us first at:

info@thefootballvaultcy.com

We will endeavour to address your concerns appropriately.

If you are located in the European Economic Area, you also have the right to lodge a complaint with the competent data protection supervisory authority.

For businesses established in Cyprus, the relevant supervisory authority is the:

Office of the Commissioner for Personal Data Protection of Cyprus

You may also have the right to lodge a complaint with another competent supervisory authority in accordance with applicable data protection law.

International Transfers

Your personal information may be transferred to, stored or processed in countries outside the country in which you live, including through our use of Shopify and other service providers.

Where personal information protected by European data protection law is transferred outside the European Economic Area to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required by law.

These safeguards may include the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements or other operational or regulatory reasons.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your applicable data protection rights, please contact us at:

The Football Vault
Email: info@thefootballvaultcy.com

For the purposes of applicable data protection laws, The Football Vault is the data controller responsible for the processing of your personal information.